Rising self service demand in
several privacy and security related applications is expected to be a key
factor contributing towards the global interactive kiosk market growth over the
forecast period. Growing trend towards installation at service intensive sites
such as banks, malls, and railways in order to reduce queue is also expected to
be a major factor driving industry demand.
Further, its capability to perform a
wide range of functions such as bill payment and maps & direction
is also expected to catapult product demand over the next seven years.
Integration of several value-added features such as card readers, coin hoppers,
bill acceptor, and thermal printers in order to perform customized task is
anticipated to fuel industry demand. Advancements in touchscreen display and
glass technology has led to highly intuitive kiosk designs, which is also
expected to impel industry growth over the foreseeable future.
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High demand at airport for check-in
and immigration form is also expected to offer avenues for industry growth over
the next few years. Further, integration of intelligent personal assistant
& knowledge navigator technology such as Siri and Cortana may lead to real-time
problem solving. Increasing GPS technology usage in Telekiosks has increased
its usability in serving customers in remote area. In addition, its use as a
tracking device may also help hospitals and government organizations to keep
visitors’ record. Developments in the retail industry have increased vending
machines demand, which is also expected to offer avenues for industry growth
over the next seven years.
Smartphone and tablet proliferation
is also estimated to negatively affect slowly reduce the
interactive kiosk market share. Increasing cyber crime incidents is also
expected to hamper industry growth over the next seven years.
Rise in number of retail stores is expected
to catapult demand in North American region over the forecast period. Asia
Pacific is estimated to exhibit growth owing to its high adoption in the service
industry, particularly airports and railways. Middle East & Africa is
anticipated to witness steady growth owing to the heavy infrastructure development.
Key market participants include
aVinci Media Corporation, Hashtech Systems Pvt. Ltd.,
Diebold Inc., ImageXpres Corporation, Hashtech Systems Pvt. Ltd., IER SA,
Meridian Kiosks, IBM Corporation, Motorola Inc., KIOSK Information Systems
Inc., NCR Corporation, Lucidiom Inc., Rittal GmbH & Co. KG , Phoenix Kiosk
Inc., ViVOtech, Inc., and Slabb Inc.
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